NL Gazette

Rogers accuses massive outage on blunder during network update

Nfld and Labrador

Key takeaways: 

  • Telecom will emerge in Ottawa to clarify and describe proactive measures.
  • The July 8 disorder at Rogers dumped millions of clients without cellphone and internet service — provoking questions from the federal government and the Canadian Radio-television and Telecommunications Commission. 

According to the letter sent to Canada’s broadcasting regulator released on Friday, Rogers Communications Inc. says an update to its network generated a malfunction that “very fast” took down telecom services before this month.

The outage began early on July 8 and, for some clients, stayed for days, leaving millions without cellphone and internet service — provoking questions from the federal government and the Canadian Radio-television and Telecommunications Commission (CRTC).

“An update in our core IP [internet protocol] network … drove our IP routing network to malfunction,” the note read.

The letter, published on the CRTC website, met the regulator’s deadline for Rogers to reply to questions regarding the outage. However, it has many redactions where Rogers is supposed to have shown more specific details regarding the issue and its plans to stop something similar from happening again. 

Read more: Environment Canada issues heat alerting for central Newfoundland

According to the letter sent to Canada’s broadcasting regulator released on Friday, Rogers Communications Inc. says an update to its network generated a malfunction that “very fast” took down telecom services before this month

The CRTC said Rogers submitted two interpretations of the letter, one complete and the other with redactions, and that it released the latter to protect “compassionate information” regarding Rogers’ operations. 

Among other things, the CRTC had ordered Rogers to explain why 911 services went down in some places and how it intends to honor CEO Tony Staffieri’s commitment to credit clients’ accounts proactively.

“To retrieve the faith of Canadians, it is essential that we deliver open solutions to the questions they have regarding the outage,” the Rogers letter read. “That is why when answering the CRTC … Rogers is being as transparent as feasible.”

Rogers also said it had hired a third group to check and provide insights on what occurred.

Source – CBC News

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